Support
Tabel of content
Delivery time & cost
Who is in charge of the delivery of my order?
Deliveries are undertaken by a third-party carrier. Gregoir Lifestyle BV remains fully responsible for the smooth delivery and installation of your order. Any claims or disputes regarding the delivery and installation of your goods must be dealt with Gregoir Lifestyle BV at the time of delivery itself.
To what floor can my order be delivered?
Standard delivery is to the third-floor only, including assembly of the furniture and removal of packaging (which is taken away by our delivery team to be recycled). All deliveries are carried out by insured and qualified professionals. A two-to-three-hour delivery window is given as standard. Delivery charges will be confirmed depending on the location, floor and other relevant logistics arrangements needed.
When will my order be delivered?
We will endeavour to offer next week delivery of stock items depending on delivery address and the availability of our delivery company. Stock orders can also be made available for collection within 24hrs. For next week delivery or collection at our warehouse, orders must be placed before midday, and you should discuss with a member of staff at the point of purchase.
How is the delivery of my order arranged?
Once your order has arrived at our warehouses, our logistics company will contact you to arrange delivery. We must be able to deliver the furniture into your home within 6 weeks thereafter. If we are unable to do so due to your default, our logistics company will make a charge for storing the furniture beyond this point, which is payable in advance. They will advise you of this charge at the relevant time, or you may of course elect to receive delivery.
What are the costs of delivery?
Due to the uniqueness of each order and the housing situation on delivery, we will get in touch with you after you placed your order to discuss delivery options and costs.
Returns and refunds policy
Can I return or refund my order?
Items cannot be refunded or returned. Please refer to Clause 5.6 of our Terms & Conditions for any claims and disputes and our Warranty policy for more details.
Purchases
How do I know if an item is in stock?
Our current stock is listed on our website. If your desired product is not available in the drop-down menu of a product, it means the product is out of stock. We request you to get in touch with our Customer Service department, so we can help you with your order.
What is the warranty on my products?
Please refer to our full Service Guide for more details on the Warranty.
I am a private buyer - how do I make a purchase?
We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. Once you have found an item of your liking, select your model, colour combination and quantities, and use the Add to Cart button. Please use our Configurator application to be able to select the right combinations for your product. Review the items in your shopping cart by selecting the cart. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.
I am a commercial buyer who needs to place bulk order – how do I make a purchase?
For our business partners, we highly recommend an introduction call and/or meeting with our Customer Service department to get you started and to agree on Terms & Conditions. We have made our online experience as simple and seamless as possible. Set-up a business account with your company details. And start shopping. Once you have found an item of your liking, select your model, colour combination and quantities, and use the Add to Cart button. If you are placing a bulk order, it’s likely that we will need to custom order some of your product selection which may not all be in stock. Do reach out to us, so we can support you in the best possible way. Please use our Configurator application to be able to select the right combinations for your product. Review the items in your shopping cart by selecting the cart. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.
I want to become an authorized retailer of CAMERICH – what is the process?
We thank you for your interest in becoming an authorized retailer of CAMERICH Europe. Please contact us at info@camerich.eu so we can present you our full scope of products and services, as well as Terms & Conditions.
Do I need to set-up an account to place an order?
Yes, creating an online account is mandatory to purchase on camerich.eu. This can easily be done with your email address and an email verification code. Your account will allow you to track your orders and review past purchases, save your address and payment details for faster and future shopping, and save your preferences for future.
Payments
Which payment methods can I use to pay for my order?
We accept Bancontact, Visa, MasterCard, and PayPal for all applicable countries.
Customer service
Who can I contact if I have questions?
If you have any questions or comments about our products or service, do not hesitate to contact us at: Gregoir Lifestyle BV, Tervuursesteenweg 511, 1982 Elewijt, BE0437043101, Tel: +32 2 474 04 76. You will receive an answer within 24 hours. Our Customer Service representatives are available per email or by telephone.
Service guide
How can i maintain my items best?
Please review our full Service Guide on Common Issues & Solutions, Use & Maintenance of our products and our Limited Warranty Terms.
Cookies & privacy policy
What personal information is being collected?
When visiting our website, CAMERICH Europe receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit camerich.eu website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information. We use cookies and tiny graphic images called pixel tags to track, in aggregate form only, customers’ site usage and recognize personal settings and preferences; enabling us to improve site services and experience. Cookies and pixel tags also provide us with data about site traffic and interaction, and identify, obtain, and measure trends, statistics, and other general site analytics so that we can offer better site experiences and tools in the future. As is common practice on many websites, we may contract with third parties to assist us in gathering data, however, they are only permitted to use information collected to help CAMERICH conduct and improve its business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. CAMERICH Europe also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications. If you are located in Europe, you can delete cookies via Your Online Choices, to ensure they won’t be placed on a third party website.
Where can I find the privacy policy
Via the link in the footer you can find CAMERICH Europe’s privacy policy.
Duties & taxes
What are the duties and taxes on my order?
Depending on your shipping address, the website will automatically calculate the VAT applicable on your order.
Showrooms
Where can I go to see the furniture showcased?
Our office and flagship store are located at: Gregoir Lifestyle BV, Tervuursesteenweg 511, 1982 Elewijt, BE0437043101, Tel: +32 2 474 04 76. CAMERICH Europe also aims to showcase its products through regular roadshows and pop-up stores across the Netherlands, Germany & France. We are currently in the process of opening flagship stores in these countries too.